Introduction
At Atif Trader, customer satisfaction and product quality are important to us. This Refund & Return Policy outlines the terms regarding returns, replacements, refunds, and order-related concerns for our products and services.
By placing an order with us, you agree to the terms described below.
Order Inspection
Customers are encouraged to inspect all products immediately upon delivery.
If you believe there is an issue with your order, you must notify Atif Trader within a reasonable time after receiving the shipment.
Issues may include:
- Damaged packaging
- Incorrect items
- Missing products
- Manufacturing defects
- Quality concerns
- Shipment discrepancies
Supporting evidence such as photographs, videos, or documentation may be required for review.
Eligibility for Returns
Returns may be accepted only under specific circumstances, including:
- Incorrect products supplied
- Damaged goods during transit
- Verified manufacturing defects
- Approved quality issues
To qualify for a return:
- Products must remain unused where applicable
- Items should be in original packaging
- Return requests must be approved by Atif Trader before shipment
- Goods must comply with agreed return conditions
Certain bulk, wholesale, export, or customized orders may not be eligible for return.
Non-Returnable Items
The following items are generally non-refundable and non-returnable unless otherwise agreed in writing:
- Customized packaging orders
- Private label products
- Bulk export shipments
- Perishable or sensitive goods
- Clearance or discounted items
- Opened or used products
- Orders damaged due to improper storage after delivery
Refund Process
If a refund request is approved:
- Refunds may be processed through the original payment method where possible
- Processing times may vary depending on payment providers and banking systems
- Shipping charges, customs fees, taxes, or handling costs may be non-refundable unless otherwise determined
Atif Trader reserves the right to inspect and verify returned products before issuing any refund.
Replacement Policy
Where appropriate, we may offer:
- Product replacement
- Partial replacement
- Credit toward future orders
- Alternative product solutions
Replacement decisions will depend on product availability and the nature of the issue reported.
Shipping Responsibility
Unless otherwise agreed:
- Customers may be responsible for return shipping costs
- Returned goods must be packaged securely
- Atif Trader is not responsible for products damaged during unauthorized return shipments
For international orders, customs duties and import/export fees related to returns may remain the buyer’s responsibility.
Order Cancellation
Orders may only be canceled before processing, production, or shipment begins.
Customized, wholesale, or export orders may not be cancellable once production or logistics arrangements have started.
Cancellation requests should be submitted as early as possible through official communication channels.
Limitation of Liability
Atif Trader shall not be liable for:
- Indirect or consequential losses
- Delays caused by shipping providers
- Customs-related issues
- Improper handling after delivery
- Losses due to misuse or improper storage of products
Our responsibility is limited to the value of the affected order where applicable.
Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.
Updated policies will be published on our website.
Contact Us
For refund, return, or order-related concerns, please contact us through: